Apr 02
Ask for Feedback
You might think that your customers or even your boss are telling you what they think of your product or service. But very often they are not, you need to ask.
I remember the first time I did a ring round of our top five clients and ran through a quick survey of four questions to get their feedback on our service. To my surprise some of these clients had issues with our service that they never mentioned to me before, even though I dealt with them on a regular basis.
By asking for their feedback I got an honest review and the opportunity to improve service delivery and iron out minor issues before they became major problems that could result in a lost client.
So ask for feedback. You might not always like what you hear, but it is much better to know than not know. If you don’t know about a client’s issues, you won’t have the opportunity to do something about them.
April 2nd, 2008 at 3:16 pm
Good tip. I’ve been meaning to try this. If your business is big enough, it can be an advantage to hire an outside consultant to run the survey to achieve the most objective feedback possible.
And I have some feedback for YOU! Here it is, I notice that your posting on a quite regular basis with quality reads, however your front page is only set to display 3 posts at a time. It’s a shame that they disappear off the front page so fast, so perhaps you can change that to display 10 or more.
April 3rd, 2008 at 6:19 am
Thanks for your feedback. I will consider your suggestion about the number of posts shown on the homepage.